If you do encounter difficulties:
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Be realistic - Builders aren't mind readers, so if your project is not going to plan you must spell it out and explain what you do want.
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Talk to the 'main person' - Telling sub-contractors to change things mid-construction will not only cause problems within the team but also confuse everyone as to what it is you really want.
Remember, It's advisable to take out an insurance backed warranty, such as Build Assure, to provide you with peace of mind if things go wrong.
The FMB sets standards that builders have an obligation to meet in order to become members, we therefore take any complaint against a member by a client very seriously.
The FMB can take action against any member, who it feels has brought the FMB into disrepute and they may be removed from the FMB register.
If you, as a client, have a complaint against a member of the FMB, then please follow the procedure by downloading the form below:
Download Complaints Procedure and Complaints Form (PDF, 302 KB)
Note - This complaints procedure is primarily intended for domestic disputes and may not be suitable for some commercial, complex or multi issue disputes.
There are other methods for resolving disputes
Firstly, the FMB would always recommend trying to resolve any dispute outside the Courts.
Alternative advice can be sought through www.consumerdirect.gov.uk, which provides practical help and advice for consumers across the UK in complaints about tradesmen.
Another useful link is www.moneyclaim.gov.uk which is the Courts Service's online claim facility for both claimants and defendants.
