If you do encounter difficulties:
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Be realistic - Builders aren't mind readers, so if your project is not going to plan you must spell it out and explain what you do want.
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Talk to the 'main person' - Telling sub-contractors to change things mid-construction will not only cause problems within the team but also confuse everyone as to what it is you really want.
Remember, with an FMB MasterBond warranty you are automatically protected and should follow the procedure as laid down in the warranty.
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The FMB sets high standards that builders must meet in order to become members, and therefore takes any complaint against a member by a client very seriously. You can fill in a Complaint form. All complaints are investigated fully and in the vast majority of cases, they can be simply resolved by the FMB Complaint Handling and Dispute Resolution Procedure.
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The FMB can take action against any Member, who feels it has brought the FMB into disrepute and they may be removed from the FMB Register. If you, as a Client, have a complaint against a member of the FMB, then please follow the procedure below.
* Our RICS Adjudication process is intended for Domestic Disputes. This process may not be suitable for commercial contractual disputes / for some complex and/or multi issue disputes
There are other methods for resolving disputes
Firstly, the FMB would always recommend trying to resolve any dispute outside the Courts.
Alternative advice can be sought through www.consumerdirect.gov.uk, which provides practical help and advice for consumers across the UK in complaints about tradesmen.
Another useful link is www.moneyclaim.gov.uk which is the Courts Service's online claim facility for both claimants and defendants.
