NHBC is offering three courses during this spring and summer:
1.NHBC corporate manslaughter seminars
If you read the article on page 31 of the April 2008 issue of Master Builder, you will know that the Corporate Manslaughter and Corporate Homicide Act, which came into force on 6 April means that for the first time, companies and organisations can be found guilty of corporate manslaughter where it is found that serious failures in the management of health and safety result in a fatality.
NHBC is running a series of half-day Corporate Manslaughter seminars to help senior staff understand the ramifications of the legislation for their risk management, governance arrangements and safety procedures.
Places are available for delegates to attend the seminar at the following dates in the following locations:
Newcastle - 29 April
Leeds - 30 April
Manchester - 1 May
London - 6 May
Birmingham - 7 May
Stirling - 9 May
For more information on NHBC's health and safety training, including the new Corporate Manslaughter briefing session, please contact Health and Safety training on 0870 850 4424 or e-mail h&straining@nhbc.co.uk.
2. Customer service is key
Focusing on customer care and satisfaction has become ever more important for house builders, never more so than in the current hardening market. It is important for builders and developers to remember that even the best strategies can be undone if the service provided by site-based staff does not live up to expectations.
So NHBC is running its Customer service for site-based staff course, concentrating on the practical and pragmatic steps which can make a real difference in managing customer care.
Places are available for delegates to attend the course at the following dates in the following locations:
Glasgow - May 1, 2008
Kettering - May 6, 2008
Guildford - May 13, 2008
Birmingham - May 15, 2008
Swindon - June 10, 2008
Bolton - June 18, 2008
For more information on NHBC's open courses, including Customer service for site-based staff, please contact Louise Heal on 0844 633 1000 or e-mailtraining@nhbc.co.uk.
3. Investigating accidents The proper investigation and reporting of accidents in the workplace are essential requirements of effective safety management. In addition to the legal requirements for reporting certain accidents, there are important benefits to be gained by discovering immediate and underlying causes of accidents so that future accidents can be avoided.
NHBC has launched a new one-day course - Accident Investigation andReporting. This workshop-based course will involve interviewing and investigation to help develop these particular skills.
Places are available for delegates to attend the course at the following dates at the following locations:
Milton Keynes - 13 May 2008
Southampton - 14 May 2008
Bristol - 15 May 2008
London - 20 May 2008
Birmingham - 21 May 2008
Manchester - 22 May 2008
Newcastle - 03 June 2008
Leeds - 04 June 2008
Falkirk - 10 June 2008
For more information on NHBC’s open courses, including Accident Investigation and Reporting, please contact Lowri Woodcock or Gordon Halfacre on 0844 633 1000 or e-mail H&Straining@nhbc.co.uk.