"It is encouraging that even though the value of work is still high, there has been a dramatic drop in the number of claims under warranty lodged with NRWB. This suggests that members are increasingly providing a quality service with fewer post construction defects.
"As the recession fades it is vitally important to maintain this high level of service which reflects on the industry as a whole. Clients tell us what they expect from builders and how the following actions on your part can initially determine who is awarded the contract and help maintain a good working relationship through to completion:
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Respond promptly to enquiries
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Always conduct yourself with confidence and negotiate with professional courtesy
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Provide clear, unambiguous quotations
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Give realistic timescales for completion and endeavour to deliver accordingly
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Make the client feel that they are the most important client that you have
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Keep a close eye on the quality of work particularly if sub-contractors are employed
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Explain to the client what you are doing, why you are doing it and how you are doing it
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Leave the site clean and tidy
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Repair any consequential damage
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React positively to post completion defects.
"I know you’re thinking about grandmothers and some egg sucking but remember, happy clients talk to other prospective clients and this can guarantee future business. "The NRWB is working with the insurance industry to develop new products that you can package along with your professional expertise and which will, perhaps, give you the edge when securing work. "So the NRWB says well done, keep up the good work and we raise a glass to you and your future prosperity."
