The Federation of Master Builders

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To join the Federation of Master Builders and gain access to a wide range of member benefits including free contracts, insurance discounts and your own customisable listing on our exclusive Find a Builder service, fill out the form below or give us a call on on 0330 333 777.

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FMB Privacy Policy - revised December 2018



We are Federation of Master Builders Limited, a company registered in England with number 368163 at the address of Star House, Star Hill, Rochester, Kent, ME1 1UX. FMB is registered as a data controller at the Information Commissioner’s Office with number Z6547840. FMB Insurance Services Ltd is a subsidiary of the FMB, and is regulated by the Financial Conduct Authority.

You can find out who to contact about anything contained in this Privacy Policy in the “Contact” section on our website at:


About this policy?

This Privacy Policy explains how information that you provide to us is collected, used, and disclosed by the FMB and our subsidiaries. This Privacy Policy applies to information we collect when you access or use our products and services (such as our membership, websites, and online services), or when you otherwise interact with us (phone, social media, texts mail).

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy, and in some cases, we may provide you with additional notice (such as adding a statement to our website’s homepage or sending you an email notification). We encourage you to review the Privacy Policy frequently to stay informed about our information practices and the ways you can help protect your privacy.


Our principles

We will respect your privacy. And we will do our very best to protect your privacy by using appropriate security technology.

We make sure that we have appropriate security measures to protect your information, and when we ask another organisation to provide a service for us, they have appropriate security measures.

We will be clear as to what information about you we will collect and how we will use it.

We will use personal information only for the purposes for which it was originally collected and we will make sure we delete it securely when appropriate.

Should we send you marketing (whether by email, post, SMS or telephone) we will make sure it is clear how you can opt out, for example, we have boxes you need to tick if you longer want to receive to receive marketing emails.

However, we may email you occasionally with information or questions about your Membership, for example, with reminders, information about events, renewal notices and market research.

If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be done with the relevant protection (stated under UK law) being in place.
We will regularly train our staff on their privacy obligations and ensure they understand how important the protection of your data is.

We will update our records when you inform us that your details have changed.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


What personal data do we collect?

We collect information you provide directly to us.

We collect information when you apply for Membership, create an account or profile, use any our online products or services such as the Find a Builder service, participate in contests, promotions, and surveys, communicate with us via third-party social media sites, apply for a job, request customer support, or otherwise communicate with us.

The types of information we may collect directly from you include your name, username, email address, phone number, billing address, demographic information, and any other information you choose to provide.

In some cases, we may also collect information you provide about others, such as if you pay for others to attend events or training. We use this information solely to fulfill your requests, and will not send marketing communications to these individuals, unless they separately opt in to receive communications from us.

When you make a purchase from us (become a member or pay for an event or training), we will collect and store limited payment information from you, such as payment card type, payment card expiration date, and a limited subset of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by a third-party payment processor.

We collect information from consumers in relation to our members, such as testimonials, award nominations, disputes arising from building projects, and details necessary for independent inspections of work to be carried out, which are a condition of FMB membership. We will only use this information for the purpose for which it is provided, and will not share it with any third parties unless you have either given us permission to do so, or we are required by law by a statutory agency such as Trading Standards, to do so.


Information We Collect Automatically:

When you access or use our services such as Find a Builder or your online Membership account, we automatically collect information about you, and we may associate it with information that you provide directly to us.

For example, we may collect:


Log Information:

We log information about your use of our website, such as IP address, web browser type and language, access times, referring and exit websites, and clickstream data.


Mobile Device Information:

We collect information about your mobile device when you access or use our mobile applications, such as the hardware model, operating system version, unique device identifiers, and performance and diagnostic data regarding your use of our website.


Information Collected by Cookies and Other Tracking Technologies:

We use cookies and other similar technologies (e.g., web beacons, pixels, mobile identifiers) on our websites, mobile applications, email messages, and advertisements, to help us understand user behaviour, improve our services, customise your experience, see which areas and features of our websites and applications are popular, and understand usage and campaign effectiveness. Please refer to our Cookie Policy for more information.


Information We Collect from Other Sources:

In order to fulfil your Membership, we may also obtain information from other sources and combine that with information we collect through our products or services. For example, we may collect information about you from credit reference agencies, feedback from your clients, and information from third party bodies such as Trading Standards. Details of these sources are contained on the Membership Application form.


How do we use your personal data, and on what legal basis?

We may use information about you for various purposes, including:

Purpose of information collected

Our legal basis for processing the information

Develop, operate, and improve our products and services


To fulfil our contractual obligation to provide such services to members. We would not be able to fulfil the requirements of membership without using your information

Provide and deliver the products and services you request, process transactions, and send you related information, such as confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages


To fulfil our contractual obligation to provide such services to members. We would not be able to fulfil the requirements of membership without using your information.

Respond to your comments, questions, and requests and provide customer service and technical support


To fulfil our contractual obligation to provide such services to members. We would not be able to address your comments, questions or requests without this processing.

Communicate with you about products, services, offers, promotions, rewards, and events offered by FMB and others and provide news and information we think will be of interest to you.


It is in our legitimate interests to be able to offer you other products and services from the FMB.

Monitor and analyse website trends, usage, and activities in connection with our products and services


It is in our legitimate interests to be able to optimise the performance of our website

Personalise advertisements, content, and features that match your Membership profiles or interests


Where we have your consent to do so

Deliver competitions, promotions and awards and process and deliver entries and rewards


It is in our legitimate interests to be able to offer you other products and services from the FMB.

Link or combine with information we get from others to help understand your needs and provide you with better service


It is in our legitimate interests to be able to offer you other products and services from the FMB.

To assist in resolving any disputes arising between you and your clients through the FMB Dispute Resolution Service. 


It is in our, and the public’s  legitimate interests to be able to offer you this service

To assist you in promoting your business through use of customer testimonials on our website and in other communications.


It is in our member’s legitimate interest in promoting their business.

We will retain personal data from cancelled Memberships and closed accounts in order to enforce our terms and conditions, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.


It is in our, and the public’s legitimate interests to be able to retain minimum information in such cases. 


We will also retain your data in order to carry out any other purpose that we told you about at the time the information was collected.


Who will we share your personal information with?

We may allow access to your personal data by third parties who supply us with a service - for the purpose of this service only and in accordance with our instructions. Examples include website hosts, email providers and businesses which assist us in undertaking communications or monitoring our website.

We may share your data with our email marketing provider MailChimp who are based in the United States. Mailchimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework.

We will never provide your personal data to third parties for marketing purposes without your express consent.

Personal data which members supply to us for the Find A Builder service may be posted on our site, with consent, and may be supplied by us to consumers.

We may share your personal data with third party agencies that we use to deliver our Alternative Dispute Resolution Service, such as the Centre for Effective Dispute Resolution (CEDR), and with third parties that we use to carry out independent inspections of our members’ work such as the British Board of Agrement (BBA), and others, which may change from time to time.

We may disclose personal data so far as reasonably necessary:

  1. if we think you have or may have breached our terms and conditions;
  2. to enforce our rights or protect the public if we are required to do so by law or appropriate authority;
  3. to obtain advice from an external lawyer or consultant;
  4. in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving of all or the relevant part of our business.

Except as otherwise specifically included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third parties, whether they are other users of our site or other websites, different rules may apply to their use or disclosure of your information.

Our website may offer social sharing features (such as the Facebook “Like” button), which let you share actions you take on our services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with that site. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the sites that provide these features.


How can I access my personal data and how long will we keep it


How long do we keep your personal data for?

If we have not had meaningful contact with you (or, where appropriate, the company you are working for or with) for a period of two years, we will delete your personal data from our systems unless we believe that we have another valid reason to keep it (for example, in connection with on-going client disputes). We must also report to Trading Standards on the dates of membership of member companies, so that lawful use of the FMB logo, at that time, can be verified.


How can you access or amend  your personal data?

Even if we already hold your personal data, you still have various rights in relation to it.


Right to object:  

If we are using your data because we think it necessary for our legitimate interests to do so and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.


Right to withdraw consent:

Where we have obtained your consent to process your personal data for certain activities (for example, to send you newsletters), or consent to market to you, you may withdraw your consent at any time.


Data Subject Access Requests (DSAR):

You have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or delete such information. At this point we may comply with your request or do one of the following:

  • we may ask you to verify your identity, or ask for more information about your request; and
  • where we are legally permitted to do so, we may decline your request, but we will explain why if we do so.


Right to erasure (right to be forgotten):

In certain situations, (for example, where we have processed your data unlawfully), you have the right to request us to "erase" your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our database of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.


Right of data portability:

Where you have supplied us with information electronically and we process your data based on your consent or contractual necessity, you have the right to transfer your data from us to another data controller. We will help with this – either by directly transferring your data for you, or by providing you with a copy in a commonly used machine-readable format.


Right to lodge a complaint with a supervisory authority:

You also have the right to lodge a complaint with the Information Commissioners Office (ICO), details of which can be found here.

For information about your rights under UK data protection laws (GDPR), see the website of the UK Information Commissioner’s Office: 


Effective Date: 11/11/2019

Please also see:
- Privacy Policy
- Cookie Policy

1. Introduction

1.1 This website is owned and operated by the Federation of Master Builders (Limited by Guarantee), registered in England No. 368163, Registered Office Address: David Croft House, 25 Ely Place, London EC1N 6TD. Telephone number: 020 7025 2900. E-mail: [email protected] - Our VAT number is 673053834.

The National Warranty of Registered Builders (FMB) Ltd and FMB Insurance Services Ltd are wholly owned subsidiary companies of the Federation of Master Builders.

1.2 Please read these terms and conditions (TCs) carefully. They cancel and replace any previous versions. By using this website you agree to be bound by these TCs.


2. Definitions

2.1 The following definitions apply in these TCs:

"Content" - Service

"Customer" - a person who uses Find A Builder to find a local FMB Member

"Member" - Builders who are members of the FMB

"Service" - The Find A Builder service

"User" / "you" - a person who uses our Service including Members (except where the context requires otherwise)


3. Changes to the TCs

3.1 We may change these TCs by posting the revised version on our website for a reasonable period before they become effective. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our Service following the effective date shown.


4. Use of our Service

4.1 You are not eligible for, and must not use, our Service if you are under 18 years of age.

4.2 The extent of our Find A Builder service is to enable Customers to search for Members by location / trade and/or any other criteria which we consider appropriate. We may change such criteria at any time.

4.3 When deciding whether to accept a Member, we rely on certain information from and about the prospective Member. While we take reasonable care with this process, and while Members are subject to the Dispute Resolution Procedure and agree to our code of practice, we cannot provide any guarantee concerning, and are not responsible for, the communications, behaviour, suitability of, quality of work or other acts or omissions by or on behalf of any Member. These are matters outside our reasonable control. It is entirely the Customer’s responsibility to carefully evaluate and select a suitable Member (including as to insurance cover, guarantees, qualifications and references) and to negotiate terms for any work to be undertaken. We do not act as the Customer’s general contractor, agent, lawyer or adviser. Customers use our Find A Builder service at their own risk.

4.4 We offer no guarantee that any or any particular Member will agree to undertake any particular work for a Customer.

4.4.1 We offer no guarantee that any or any particular Member will contact a Customer if the Customer emails the Member through the email a member facility.

4.5 If you are a Member you agree:

4.5.1 that you will automatically be included on Find A Builder unless you ask to be removed (excluding Industry Partners);

4.5.2 that we have no control over the availability or frequency of work via Find A Builder and make no guarantee that work will be obtained via the Service;

4.6 You (ie all Users) agree that you will not:

4.6.1 In connection with the Service breach any applicable law, regulation or code of conduct or infringe any rights of others;

4.6.2 Publish or send any Content which is or becomes false or misleading, or is sexually explicit, sexually suggestive, vulgar, indecent, obscene, racist, xenophobic, abusive, unlawful, deceitful, invasive of another’s privacy, confidential, offensive, harmful, violent, threatening, harassing, stalking, defamatory, or which encourage or assist any of the foregoing, or which we otherwise consider is inappropriate;

4.6.3 disclose or make accessible to any third party any password(s), activation code(s) or similar information or use them for any purpose other than authentication for the Service.

4.6.4 publish or send any Content which involves any personal data of another person (ie information enabling someone to be identified or contacted eg name, address, email address, photo etc) unless that person is 18 years or over and you have obtained that person’s explicit written consent;

4.6.5 publish or send any Content which links to any third party websites which are illegal or contain inappropriate content;

4.6.6 use the Find A Builder service for any purpose other than for the genuine purpose of finding a Member for building work;

4.6.7 use the Service for third party marketing, junk mail, spam and pyramid or similar or fraudulent schemes;

4.6.8 do anything which may have the effect of disrupting the Service including worms, viruses, software bombs or mass mailings; or

4.6.9 attempt to gain unauthorised access to any part of the Service or equipment used to provide the Service.

4.7 We are not responsible for Content including Find A Builder feedback posted on our Service. We cannot guarantee that Content is accurate or reliable. It is not practical for us to vet or monitor Content.

4.9 We reserve the right to recommend our Dispute Resolution Procedure (see to parties in the case of a dispute, including disputes arising from feedback. However, we do not guarantee that it will achieve satisfaction for either party.

4.10 We reserve the right to reject, suspend, alter, remove or delete Content or to disclose to the relevant authorities any Content if it breaches our terms and conditions or is necessary to protect us or others or if we are required to do so by law or appropriate authority. If so, you must not attempt to re-publish or re-send the relevant Content.

4.11 You must notify us immediately if you become aware of any inappropriate Content or inappropriate behaviour by any User. You can do this by visiting emailing [email protected] with the subject title 'Report Abuse'.

4.12 Any content which we ourselves make available in connection with the Service is intended for very general guidance but we cannot guarantee that it is accurate or up to date. Before acting on such information, you must make your own appropriate enquiries including as to its accuracy and suitability for your purposes and take appropriate professional or other advice. You rely on such information at your own risk.

4.13 Your account is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. In such case you should also immediately amend your password via our Service. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).

4.14 You must ensure that all contact information (eg email and postal addresses) which you provide us is accurate and not misleading and that you will update it so that it remains so. We are not responsible for any loss or damage arising from incorrect contact information.

4.15 You must comply with any guidelines or requirements on our website (for example, any file-size or other technical requirements in relation to the publication or sending of Content on or via our Service). You must promptly comply with any reasonable request or instruction by us in connection with the Service.

4.16 We reserve the right to irretrievably delete any Content at any time.


5. Cancellation of registration

5.1 We may at any time (giving notice by email to the extent reasonably practicable) cancel your registration for or use of our Service with or without cause. We are not responsible for loss or damage resulting from cancellation of your registration for or of use of our Service. If we have given notice of cancellation in accordance with these TCs, you must not attempt to re-register for or use our Service.


6. Functioning of our Service

6.1 You will need reliable internet access. Some features will require broadband access for the best quality of service. We cannot and do not accept any responsibility for your hardware or software or for the costs of accessing our Service.

6.2 We will do our best to maintain the operation of our Service and to rectify faults if they occur but cannot guarantee that the Service will be uninterrupted or error-free.

6.3 We may have to suspend the Service for repair, maintenance, improvement or other technical reason.


7. Product Finder

7.1 The listings in the Product Finder Directory are independent of the FMB and do not constitute endorsement or recommendation from the FMB.


8. Third party websites

8.1 We may link to third party websites which may be of interest to you. We do not recommend or endorse those sites or the products or services which they offer nor are we legally responsible for them as they are outside our reasonable control. You use such third party sites at your own risk.


9. Intellectual property rights

9.1 All trade marks, logos, graphics, images, photographs, animation, videos, text and software used on the Service are our intellectual property or that of our partners or Users. You may display, reproduce or otherwise use such content insofar as necessary to view it within our site for genuine purposes. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) or use such content without our specific prior written consent.

9.2 If you publish any Content on our Service, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt, translate, display, sublicence, assign and create derivative works from that Content in any media. You waive your moral rights in relation to such content to the extent legally permitted.


10. Liability

10.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.

10.2 You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.

10.3 If you are a consumer (ie not acting in the course of a business), we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

10.3.1 there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

10.3.2 such loss or damage is not a reasonably foreseeable result of any such breach;

10.3.3 such loss or damage is caused by you, for example by not complying with this agreement; or

10.3.4 such loss or damage relates to a business.

10.4 If you are a business, our liability of any kind (including our own negligence) with respect to our Service for any one event or series of related events is limited to the sum of £1,250

10.5 If you are a business, in no event (including our own negligence) will we be liable for any:

10.5.1 economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

10.5.2 loss of goodwill or reputation;

10.5.3 special, indirect or consequential losses; or

10.5.4 damage to or loss of data
(even if we have been advised of the possibility of such losses).

10.6 If you are a consumer (ie not acting in the course of a business), you will liable for any loss or damage we suffer arising from your breach of this agreement or misuse of our Service.

10.7 If you are a business, you will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement or misuse of our Service.


11. English law

11.1 These TCs shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.


12. General

12.1 Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us in connection with our Service. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a "waiver" (ie that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.


13. Complaints

13.1 If you have any complaints, please contact us via the contact details shown on our website or write to our address shown at the start of these TCs.

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