Staunch and Flow is a small, helpful, and cost-effective London-based Plumbing/Heating engineering firm. It was started in 2003 to fill a perceived gap in the market. Our focus is on clients wanting a plumber who is not only technically highly competent, but also has excellent interpersonal skills. We put great store in being polite, tidy, respectful, on time, and able to explain what work is needed and why in straightforward terms.
Our staff are professional, punctual, respectful and efficient with a strong track record for customer service. We're Gas Safe, HETAS-accredited and are Which? Trusted Traders. With our wide range of skills and experience, we're able to contend with pretty much any issue without fuss or bother.
Our pricing is simple for straightforward works and based on an hourly rate – there’s no call-out charge - and we'll provide a prompt estimate for any additional works that might be required. For more complicated jobs, we'll want to come and see the site and discuss what's required before providing a comprehensive estimate.
Staunch and Flow specialise in all general plumbing, heating (including boiler service, repair and replacement/installation), Aga and Rayburn stoves (service, repair and installation/re-siting – we’re the only independently-accredited, London-based service engineers for these appliances), Landlord/safety certification, Green/eco technologies and kitchen/bathroom refurbishment.
In addition, we run several building teams that take care of electrical, tiling, construction, carpentry/joinery, plastering and painting/decorating work as needed. One of our most senior engineers, a trained architectural technologist, deals with larger estimates, and we have an interior designer who works with us as required.
We can help with everything from replacing tap washers or cartridges, designing and building completely new bathrooms and kitchens, or seeing through a complete home refurbishment.
In conducting our business, we aim to:
- Arrive at the arranged time or inform you of any delay
- Explain what the problem is and how we intend to fix it
- Treat your property with respect, leaving it as close to how we found it as possible
- Provide you with any parts that we've removed replaced
- Charge honest prices and only for the work which needs to be done
- Work to Gas Safe (Corgi-Registered) standards, putting your safety first
- Ensure the work is done promptly and efficiently
Please take a look at our website (www.london-plumber.co.uk), and get in touch via email or telephone to see if we can help you.