Expelled members
We can expel a member for breaches of our Code of Conduct and we expel a small number of builders each year.
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We are certified by the Chartered Trading Institute (CTSI) to provide Alternative Dispute Resolution (ADR) to FMB members and their clients, to assist in reaching a satisfactory outcome to building disputes.
Our ADR scheme is a flexible process, conducted confidentially, in which we will actively assist both parties to work towards a satisfactory agreement. FMB members are required to participate in the process as part of the FMB’s Code of Conduct.
Use our online form to apply for mediation, or where mediation is not required or not applicable, you may use this form to report a member for alleged misconduct.
We employ four ADR officials who receive regular specialist training and operate the FMB Dispute Resolution procedure in an impartial and fair manner. We maintain a Conflict of Interest log to ensure that this is the case.
The intention of the Dispute Resolution Procedure is to reach an agreed solution via telephone mediation and by reference to relevant documents. In the majority of cases this is successful, but where it is not, both parties are free to take further action including formal legal proceedings. No legally binding decisions will be made on your behalf. Only you and the builder can decide what the outcome of the process will be.
We can expel a member for breaches of our Code of Conduct and we expel a small number of builders each year.
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FMB members are committed to abide by the FMB's Code of Conduct.