The FMB sets high standards that builders have an obligation to meet in order to become members. We therefore take any complaint against a member by a client very seriously. In the majority of cases any complaint can be dealt with by the FMB Disputes Resolution service.
While FMB members must meet certain criteria to join, the membership in itself does not offer any guarantee on their work. Members may have provided an insurance guarantee through Build Assure. If this is the case, any claim must be referred to the claims handlers at Build Assure.
Should a client have a complaint against a member who was not provided a warranty through Build Assure, then we can offer a Disputes Resolution service in which we will act as an intermediary between the parties. Where there is a contractual dispute, the FMB can arrange independent third-party dispute resolution.
This Disputes Resolution service is primarily intended for domestic disputes and may not be suitable for commercial, complex or multi issue disputes.
The FMB's Disputes Resolution service is not able to offer a site inspection or become involved, if rectification or completion of the work is carried out by another builder. Should either party commence legal proceedings or employ a third party to resolve the dispute, then the Dispute Resolution process ceases to be appropriate. We are unable to assist if the dispute occurred prior to the member joining the FMB.
The FMB is not responsible for paying compensation or making any other financial award.
If you require general consumer advice you are advised to contact the Citizens’ Advice Consumer Helpline on 08454 04 05 06 or click here to visit the website.
If you have read and understood the above guidance and now wish to make a complaint against a member of the FMB, then please begin the procedure by downloading the form below.
Download Disputes Resolution Form
The FMB is committed to providing quality services for the benefit of all users. However violence, aggression, abuse (be it psychological, physical, sexual or verbal) bullying, harassment or intimidation will not be tolerated against members of staff under any circumstances. The FMB reserves the right to withdraw any services and individuals could be reported to the police.
Central Disputes Office - 01223 463 111 between 9am and 5pm, Monday to Friday, or email firstname.lastname@example.org