Builders have an obligation to meet in order to become members of the FMB, and must adhere to a strict code of practice
in their relationship with their clients; we therefore take any complaint against a member very seriously.
While FMB members must meet certain criteria to join
, the membership in itself does not offer any guarantee on their work. Members may have provided an insurance guarantee through Build Assure
. If this is the case, any claim must be referred to the claims handlers at Build Assure.
Should a client have a complaint against a member who was not provided a warranty through Build Assure, then we can offer a Dispute Process in which we will act as an intermediary between the parties. Where there is a contractual dispute, the FMB can arrange independent third-party dispute resolution.
The FMB Dispute procedure is not able to offer a site inspection or become involved if rectification or completion of the work is carried out by another builder. Should either party commence legal proceedings, then the FMB Dispute process ceases to be appropriate.
The FMB cannot offer compensation or make you any other financial award as a result of a dispute outcome with a member.
In the rare case where a member’s trading practice comes under investigation, the FMB will undertake a thorough review and reserves the right to terminate membership if the builder is found to be in breach of our code of practice
As a client, if you require general consumer advice you are advised to contact the Citizens’ Advice Consumer Helpline on 08454 04 05 06 or click here
to visit the website.
If you have read and understood the above guidance and now wish to make a complaint against a member of the FMB, then please begin the procedure by downloading the form below.