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Complaints - FMB Disputes Service

The FMB is the UK's largest trade association in the building industry, established in 1941 to protect the interests of small and medium-sized building firms, the FMB is independent and non-profit-making, lobbying continuously for members’ interests.

 
While FMB members must meet certain criteria to join, the membership in itself does not offer any guarantee on their work. Members may have provided an insurance guarantee through Build Assure. If this is the case, any claim must be referred to the claims handlers at Build Assure.


The FMB can help consumers who have a dispute with a member company. A consumer is defined as a private individual who has entered into a contract with a member, and has not made the contract in the course of a business. We offer a free correspondence based service whereby we will endeavour to reconcile dissatisfied consumers with member companies.
 
Below are areas where the FMB Disputes Service is not able to assist:-

  • We are unable to assist if the dispute occurred prior to the member joining the FMB.
  • We are unable to assist if the trader/company has ceased to be a member of the FMB.
  • We are unable to offer site inspections.
  • We cannot become involved, if rectification or completion of the work is carried out by another builder.
  • We are not responsible for paying compensation or making a financial award.
  • We cannot become involved if either party has commenced legal proceedings or employed a third party to resolve the dispute for example a Solicitor, Trading Standards or another trade body. 
Disputes Service Role
 
The Disputes Service offers a free correspondence based service. Upon receipt of your completed form, we will pass the relevant details from your form to our member. The member has 14 days to respond to the FMB. The FMB Dispute Service follows stipulated response times with our members. 
 
If the FMB is unable to reconcile the dispute then we can suggest to the parties to consider independent adjudication offered through Royal Institute of Chartered Surveyors (RICS).  If adjudication is not appropriate then we can refer the parties to mediation through Small Claims Mediation. There is a charge for these services.
 
Both adjudication and mediation are independent services available to FMB members and their clients. However, the FMB has no responsibility for these services and their outcome. You can of course consider court action.
       
The FMB monitors the conduct of its members and members are expected to adhere to the FMB Code of Practice.  We can if appropriate refer the Member’s conduct to the FMB National Standards and Conduct Committee for consideration for breaches of our Rules/Code of Practice. This is an internal matter between the FMB and its member.
 

If you require general consumer advice you are advised to contact the Citizens’ Advice Consumer Helpline on 08454 04 05 06 or click here to visit the website.

 

If you have read and understood the above guidance and now wish to make a complaint against a member of the FMB, then please begin the procedure by downloading the form below.


Download Disputes Service Form 

 

The FMB is committed to providing quality services for the benefit of all users. However violence, aggression, abuse (be it psychological, physical, sexual or verbal) bullying, harassment or intimidation will not be tolerated against members of staff under any circumstances. The FMB reserves the right to withdraw any services and individuals could be reported to the police. 


FMB Disputes Office - 01223 463 111 or email disputes@fmb.org.uk