Since 2011 all new members joining the FMB have undergone an independent inspection of their work as part of the application process. What’s more, from the start of this year, the FMB took the decision to roll-out inspections to all members, however long they have been with us. Why? Because we want the FMB name to be synonymous with quality. The more membership is valued in the eyes of the consumer, the more work FMB members will get.
Inspections are carried out by the British Board of Agrément (BBA), the UK’s leading organisation when it comes to testing, inspecting and certification services for manufacturers and installers. Using independent inspectors puts credibility at the heart of our membership criteria. Our own research shows that fears over cowboy builders are preventing thousands of consumers from having work done in the first place – to the tune of £6 billion a year. That’s £6 billion of work that is lost because home owners feel unable to trust tradespeople to do a good job.
We want to be able to shout about how great our members are and the best way to do that is via independent inspections. By inspecting all firms, we can loudly proclaim that the FMB badge actually means something. We are the only building trade organisation to inspect all of its members and we’re constantly championing this so that would-be home improvers and custom builders know where to go for quality, trustworthy workmanship.
And that’s a message we’re getting out there all the time. In the last year the FMB has increased its consumer marketing activity and with 2016 being our 75th anniversary, there’s plenty more on the cards. Being able to say that FMB members are independently inspected gives us a unique selling point that other organisations just don’t have. We’ve lasted that long because consumers trust us to operate to the highest standard and that’s a strength we’re looking to build on.