The FMB sets standards that builders have an obligation to meet in order to become members, we therefore take any complaint against a member by a client very seriously.
You can fill in a Complaints form. All complaints are investigated and in the vast majority of cases, they can be simply resolved by the FMB Complaint Handling and Dispute Resolution Procedure.
The FMB can take action against any member, who it feels has brought the FMB into disrepute and they may be removed from the FMB register.
If members don't meet our standards they can be removed from the FMB register.
If you, as a client, have a complaint against a member of the FMB, then please follow the procedure below.
Download Complaints Procedure and Complaints Form (PDF, 255 KB)
