The FMB sets standards that builders have an obligation to meet in order to become members, we therefore take any complaint against a member very seriously.
All complaints are investigated and in the vast majority of cases, they are simply resolved through the intervention of the FMB. However, where that is not possible, the FMB will help with independent dispute resolution.
If members don't meet our standards they can be removed from the FMB register.
Download the Complaints Procedure (PDF, 77kb)
Download the Complaints Form (PDF, 89kb)
